Here are a few highlights from my experience managing website projects and developing content for marketing, communications, and social media.
Montgomery County
During the spring and early summer of 2026, I served as a contract Senior Content Writer, leading a team of four writers, as we audited and revised Montgomery County, PA’s redesigned website. This project involved ensuring content adhered to plain language guidelines and accessibility standards, executing design changes through a content management system, and performing thorough quality assurance tests.
Additionally, the team held regular meetings with representatives from County departments to review proposed edits and improvements to their sections of the website. I frequently led these meetings, ensuring everyone was aware of action items, responsibilities, and deadlines.
I also led internal daily stand-up meetings with the content team, provided guidance and feedback on process questions or workflow bottlenecks, and verified that milestones were met throughout each phase of the project.
In addition, I served as the primary writer/editor and point-of-contact for a number of departments, most notably the District Attorney’s Office.
Resources for Human Development
As Content Writer for this health and human services nonprofit, I worked with other members of the Marketing and External Communications team to continually improve our website, RHD.org. I ensured accurate online representation of the organization’s 100-plus programs.
Additionally, I continually refined the content and presentation of our monthly email newsletter, RHD Connections, to better serve our audience. As a result of these improvements and ongoing analysis of audience data, the newsletter’s open rate increased by 50% during my tenure.
Click the links below to view a few of the issues of RHD Connections that I wrote and produced.
May 2023
June 2023
July 2023
August 2023
October 2023
The Benefit Bank Self-Serve
From 2005 to 2014, I served on the content team for public policy consulting group Solutions for Progress, eventually rising to the position of Content Team Lead. One of my proudest achievements during that time was project managing the development and launch of a self-serve version of our counselor-based online service The Benefit Bank, which allowed low-income families to file their taxes and apply for benefits through a single online service.
I collaborated with team members from the systems, usability, and marketing teams to develop the self-serve site architecture and content. I teleconferenced with the clients to present our proposal, and subsequently incorporated their feedback into our plans. The resulting site received positive feedback from both internal and external stakeholders. and successfully connected our audience to crucial tax credits and benefits that they could apply for from their home computers.
Bebashi – Transition to Hope
While serving as Communications Specialist, I helped strategize media outreach for the launch of the nonprofit’s new headquarters in West Philadelphia. Click here for a social media post I created to highlight some of our local media wins during this period.
